At EAGALITE, we understand that plans can change. We offer a 1-day cancellation window for our customers to ensure flexibility and convenience. Below are the details of our cancellation policy:
Order Cancellation:
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Within 1 Day of Purchase: If you wish to cancel your order, please contact us at support@eagalite.com or call us at +971 58 539 6412 within 1 day (24 hours) of placing your order. If the cancellation request is made within this time frame, we will process the cancellation without any fees, and you will receive a full refund.
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After 1 Day: If more than 1 day has passed since your order was placed, we will not be able to cancel the order as it might have already been processed and shipped. In such cases, please refer to our Refund Policy for instructions on how to return the item once it has been delivered.
Refunds:
- Refunds for canceled orders will be processed on your original payment method. Please allow up to 10 business days for the refund to appear in your account, as processing times may vary depending on your bank or credit card company.
How to Request a Cancellation:
- To request a cancellation, please contact our customer service team at support@eagalite.com or +971 58 539 6412 within 1 day of placing your order. Be sure to include your order number and the reason for the cancellation.
Late or Missing Refunds:
- If you haven’t received a refund within the expected time frame of 10 business days, first check your bank account or credit card statement. If you still have not received your refund, please contact us at support@eagalite.com for further assistance.
Any Questions? Contact Us:
Email: support@eagalite.com
Phone: +971 58 539 6412
Office Address: Al Fattan Building, 6 5th St - Al Qusais - Al Qusais 2, Block B - 615, Dubai, 00000, United Arab Emirates
Service Days/Hours:
Monday - Friday: 9AM - 5PM (GMT+04:00)